Comments on: ThanxMedia – a word of warning http://www.sli-systems.com/blog/2008/11/thanxmedia-a-word-of-warning.html A commentary on the search industry from a site search vendor's perspective. Mon, 30 Jan 2012 23:21:58 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Richard Sexton http://www.sli-systems.com/blog/2008/11/thanxmedia-a-word-of-warning.html/comment-page-1#comment-752 Richard Sexton Fri, 29 Jul 2011 15:09:48 +0000 http://www.sli-systems.com/blog/2008/11/thanxmedia-a-word-of-warning.html/#comment-752 Hi Shaun; Although this is an older post, I wanted to let you know the number of calls we get from competitors. Without reflecting on the merits of their product, our answer is the same: We're sticking with SLI! Regards, Richard Sexton President www.CarolinaRustica.com Hi Shaun;

Although this is an older post, I wanted to let you know the number of calls we get from competitors. Without reflecting on the merits of their product, our answer is the same: We’re sticking with SLI!

Regards,

Richard Sexton
President
http://www.CarolinaRustica.com

]]> By: shaunr http://www.sli-systems.com/blog/2008/11/thanxmedia-a-word-of-warning.html/comment-page-1#comment-160 shaunr Tue, 13 Jan 2009 22:18:40 +0000 http://www.sli-systems.com/blog/2008/11/thanxmedia-a-word-of-warning.html/#comment-160 Endeca Chief Scientist <a href="http://thenoisychannel.com/2009/01/11/a-word-of-thanks-to-thanx-media/" rel="nofollow">Daniel Tunkelang is upset</a> that I used his ‘personal blog’ to support my assertion that Endeca is hard to install. I concede that it was a little cheeky – however his comments did seem to support this. By way of concession let me soften the point a little: If it’s not something you do every day, building an effective search is a difficult task regardless of the software that you’re using – be it Endeca, Fast, Lucene or any others. This is part of the reason why SLI Systems has a business. Our customers don’t have to learn how to build and maintain an effective search – we do this for them. We’ve become very efficient at doing this well and we keep getting better at it. I believe our success is part of the reason why ThanxMedia was created. I stand by the main point of my original post - that you should be wary of claims made by ThanxMedia. The decision to write that post wasn’t made lightly. It was taken after seeing the frustration of the SLI team from ThanxMedia staff repeatedly being, shall we say, ‘economical with the truth’ to our customers. If they continue to do that I will continue to call them on it. The post was written after CableOrganizer had decided to use ThanxMedia’s services. We don’t like losing customers, we believe in our product and we are often told we are doing a great job, and that we’re one of the most responsive vendors around. An experience like this ensures we do not get complacent and encourages us to continue to improve our services for all of our customers. Endeca Chief Scientist Daniel Tunkelang is upset that I used his ‘personal blog’ to support my assertion that Endeca is hard to install. I concede that it was a little cheeky – however his comments did seem to support this. By way of concession let me soften the point a little: If it’s not something you do every day, building an effective search is a difficult task regardless of the software that you’re using – be it Endeca, Fast, Lucene or any others. This is part of the reason why SLI Systems has a business. Our customers don’t have to learn how to build and maintain an effective search – we do this for them. We’ve become very efficient at doing this well and we keep getting better at it. I believe our success is part of the reason why ThanxMedia was created.

I stand by the main point of my original post – that you should be wary of claims made by ThanxMedia. The decision to write that post wasn’t made lightly. It was taken after seeing the frustration of the SLI team from ThanxMedia staff repeatedly being, shall we say, ‘economical with the truth’ to our customers. If they continue to do that I will continue to call them on it.

The post was written after CableOrganizer had decided to use ThanxMedia’s services. We don’t like losing customers, we believe in our product and we are often told we are doing a great job, and that we’re one of the most responsive vendors around. An experience like this ensures we do not get complacent and encourages us to continue to improve our services for all of our customers.

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