Refinement Display: Narrow Down Broad Categories in an Easily Digestible Way

Refinements are an important part of navigation, as they help narrow a broad category so visitors get to items they’re looking for more quickly – and also help them get to particular items to suit their needs such as size, brand, style, or price faster. There is no shortage of options for how to present […]

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100% Uptime – Guaranteed!

There are companies that guarantee 100% uptime – a bold claim in anyone’s book, but what is this claim really worth? It would be an impressive feat to achieve – but I would be surprised if any provider genuinely managed to achieve this lofty aim. In our experience we have used providers with such guarantees, […]

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Maximize Ratings and Reviews by Integrating them Into Your Site Navigation

Most e-commerce sites, and even non-ecommerce sites, have customer ratings and reviews. The ratings give people a quick view at how well a product (or content) has fared among people who’ve already purchased it, and ratings offer a more detailed explanation of a product’s pros and cons. If you’ve already gone to the trouble of […]

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BNET Podcast – 10 ways to improve your site search

The relevance of the search results is critical to helping your visitors find the products they are looking for quickly, as well as keeping them browsing to increase the order values. Last week, Mark Brixton, Country Manager for Australia, sat down with Phil Dobbie from BNET Australia to discuss 10 things ecommerce sites can do […]

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Different prices in different countries: Adidas All Black jersey mess up

Different prices in different countries: Adidas All Black jersey mess up The rugby world cup is coming to New Zealand next month and the biggest news story recently has been about the price of the All Black jersey. The jersey retails for NZ$220 in New Zealand (about $182 US dollars), but can be bought from […]

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Download our ‘Big Book of Navigation Tips’ for Design and Usability Tips

Our latest e-book – “The Big Book of Navigation Tips” – is now available for download from our website. We crafted the tips, taken from our many years of experience in guiding clients in search and navigation best practices, to help others in the industry understand how simple tweaks in navigation can significantly improve site […]

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Top 10 2011 MCM Awards Puts Spotlight on Great Site Search & Navigation

The 2011 Multichannel Merchant (MCM) Awards are out, and we now know which are the top 10 retail sites with the best search and navigation. It’s great to see such an influential industry publication drawing attention to sites with outstanding usability features where good search and navigation have a clear influence on higher click-throughs and […]

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