New Edition of Popular Big Book of Site Search Tips Now Available

As social media and mobile device usage transform the online eCommerce landscape, retailers are keeping a close watch on how these trends change the way visitors search and navigate around their sites. Two years ago we launched our first “Big Book of Site Search Tips,” which is still one of the most frequently downloaded documents […]

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CSM of the Month: Joe Riney on OQVestir

Creating a great e-commerce website is a team effort, and at SLI, we love to work with customers to make their online vision a reality. We recently started working with OQVestir, a Brazil-based women’s fashion e-tailer, and they’re the perfect example of how a site search implementation can actually be fun (and of course, create […]

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Another Reason for Good Site Search: Customer Service

It’s nothing new that good customer service is key to customer loyalty, referrals, and greater revenue. A recent survey conducted by Echo Research shows that a majority of consumers believe that most companies are talking the talk but not necessarily walking the walk. This notion isn’t just limited to the U.S.; it turns out consumers all […]

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Goodbye SLI birth place – with explosives!

On Sunday Radio Network House in Christchurch, New Zealand was demolished by implosion. Check out the video. Our first office was located on the 6th floor this building. We moved in 11 years ago with half a floor of space and eventually occupied a whole floor before we outgrew it. The building was damaged beyond […]

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“Highlight the First Search Result – then Measure its Impact”

There’s a new trend that I noticed on search results pages that appears deserving of a closer look to gauge its impact on usability and conversions. Some apparel and fashion sites show the 1st image on a search results page about twice as big as the rest of the search results. This is presumably because […]

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When Site Search Answers the Call, Service Goes Up

This month, I’d like to fill you in on a little known eCommerce industry secret: More and more online retailers are using their site search solutions to improve the efficiencies of their call centers. Why spend thousands of dollars and hours to integrate, update, maintain, and train employees on additional call center software when site […]

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CSM of the Month, Justin Matsui on King Arthur Flour

King Arthur Flour is an excellent example of an eCommerce website that has taken its community and content to the next level. Not only does the website have tools and materials for bakers, they have a thriving community of pastry enthusiasts who share and discuss the best baking recipes and articles. So I was very […]

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