Retail Executive Brief: Customer Experience Trends for 2018

The pressure is on for retail businesses to deliver on big sales growth expectations. That’s in the face of slow consumer spending growth combined with the tectonic shift in traditional retail channels. You need to turn more shoppers into buyers. You can’t afford for your investment to bring more shoppers in the door or onto […]

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To Combat Retail Disruption, Win the Micro-Moments in a Search-Driven World

In a recent Forbes article, Retail Strategy and Innovation Consultant Steve Dennis provides a very compelling reason for brick-and-mortar retailers’ recent misfortunes. While he acknowledges the rapid and transformative impact of e-commerce, he believes those who blame e-commerce for the record number of store closings are wrong. Instead, he says: “A far more profound dynamic […]

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Harness the Power of Mobile for Higher Holiday Sales

Evidence from 2015 suggests that record-breaking numbers of holiday shoppers will make their 2016 purchases online. (Click here to Master 2015 Holiday Trends to Clinch 2016 Holiday Sales.) Trends show a steady shift from the majority of online purchases being made from a desktop to more purchases being made on mobile devices. While computers still […]

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Master 2015 Holiday Trends to Clinch 2016 Holiday Sales

Every year it seems like just as we start settling into the summer haze, holiday planning kicks into high gear! Since 31.5% of the $343 billion transacted online occurred in the fourth quarter last year (U.S Commerce Dept), smart retailers can’t afford to nap (for too long) in that beach chair. If those numbers don’t […]

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Spring Clean Your E-commerce Site

Even those who aren’t in the e-commerce space know that the holiday season is the most profitable time of the year. But that doesn’t mean the other three seasons can’t be revenue-generating. While you’re prepping for Holiday 2016, you can still please plenty of shoppers (and boost your business’ bottom line). Spring is the perfect […]

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Navigate Mobile Shoppers Toward Sales

More than half of all time spent shopping online is done via smartphones and tablets, propelling mobile commerce to grow three times faster than overall e-commerce. In addition to site search, site navigation is one of the most important aspects of the mobile experience. Here are some tips to help make sure your site navigation […]

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