Retail Executive Brief: Customer Experience Trends for 2018

The pressure is on for retail businesses to deliver on big sales growth expectations. That’s in the face of slow consumer spending growth combined with the tectonic shift in traditional retail channels. You need to turn more shoppers into buyers. You can’t afford for your investment to bring more shoppers in the door or onto […]

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A New Look at the Shopper Journey – Introducing the SLI Dashboard

“Big data” is all the buzz. It’s a challenge to merchants and data providers alike. Complex calculations on large volumes of data can be fascinating to a programmer. But these aren’t just numbers – they represent real-life actions of people on a website. If we aren’t careful, our calculations can outsmart the spirit of these […]

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Time to Rethink Holiday Promotions Timing

When it comes to holiday shopping, peak shopping days and times are experiencing a dramatic shift that could impact the timing of critical promotions. Consumers are shopping on days that were previously considered taboo for this type of activity, such as Thanksgiving Day and Christmas Day. It’s time for retailers to take note to ensure […]

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How Site Search Helped One Company Launch a New Product Line

We talk a lot on this blog about how site search can help retailers improve conversions, merchandise products better and increase average order value. Some retailers have also launched new successful product lines using site search. Because of keywords that kept popping up, that were different from what visitors normally search for, our online retail […]

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Surprising Results from SLI’s eCommerce Survey

SLI Systems just released our latest eCommerce survey and infographic, which illuminates new trends about online retailers’ priorities for the coming year, as well as for this holiday shopping season. Overall, improving sales conversions was still the most important goal for online retailers, with 63 percent answering it was their main priority. Close behind with […]

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Improved Usability & Merchandising Are Keys to Growing Mobile Commerce

It’s no surprise that the mobile commerce market is growing incredibly fast – and this year experts predict a lot more mobile purchases during the holiday season than we saw last year. According to studies by Forrester Research, mobile retail and travel spending will double in 2012 over 2011 — and they project the market size […]

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Site Search Performance is all in the Reporting

Do you monitor your site search reports on a regular basis to see how well your search is performing? If you aren’t, you’re missing out on valuable data that can be instrumental in ensuring relevance of results. For example, perhaps there’s a keyword term that is used by lots of visitors but has a low […]

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Analyze Site Search Data to Uncover Holiday Shopper Habits

Imagine the holiday-shopping customers who show up at your website to buy piles of gifts, only to discover that your online storefront doesn’t have the red sweater/popular new toolset/cute baby toy they’ve been searching for. They’ll quickly leave your site, taking the potential sales with them – and you’ll never know they were there. That […]

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