When lots of visitors go straight to site search
I saw a post by Joe Dolson pointing to a thread at Cre8asuteforums called "When lots of your visitors go straight to site search". The thread contains some speculation about what drives people to search - including poor navigation, and a large site. Another driver we see is some people are just search focused - [...]
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A believer
I spoke to analyst Robin Bloor from Hurwitz and Associates today. Going by his blog post today - At last, a Self-Education Search, Robin agrees with the approach we take with our Learning Search. He describes a recent bad experience of searching on Newegg (which I believe is powered by Endeca) which perfectly captures the [...]
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Survey says: consumers have low tolerance for poor search

Yesterday we announced the findings of a customer site search survey we conducted using Zoomerang. We found that more people than we realized – 73% – said they’ll leave a site in just a minute or two of not finding the product(s) they seek. 36% said that they would never return to that site and […]

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