At the beginning of each year, many people ask me what trends to expect in e-commerce technology for the year ahead. For 2015, I see vast opportunities for increased personalization in the online shopping experience. Most retailers do a poor job of personalization because they don’t know enough information about their customers, or because the […]
As I look through articles on trends and business strategies for 2014, it’s clear that Amazon is driving many online retailers’ business decisions this year. With Amazon’s advantages in fulfillment speed, pricing, inventory, and the sophistication of its e-commerce engine, I imagine the question of how to effectively compete with the behemoth keeps many online […]
This holiday season, online retailers are expecting to see a much stronger surge in holiday sales – Forrester has predicted online revenues of $68.4 billion this holiday season, a 15 percent increase over last years’ holiday sales, and 3 percent higher than the overall annual online retail growth rate. With the effects of the economic recession finally starting to […]