This is third in a series of success stories on eCommerce sites that are growing their business with advanced site search. Also in this series, read about Party Supplies Delivered and Vermont Teddy Bear, and see live presentations of these stories at the SLI Theater at IRCE June 3-6.
Jam Paper & Envelope, a top source for paper crafts, creative giftwrap and all other things paper-related, has been featured in Real Simple, Martha Stewart Living and Country Living Magazine, among others. With its flagship New York City store, a successful online retail operation, and two other store locations, the paper company has been able to succeed both in the brick-and-mortar and eCommerce worlds.
JamPaper.com offers more than a million variations of specialty envelopes, paper, cardstock, gift cards and other paper goods, with 70% of its sales going to businesses that place large orders for marketing promotions, weddings or other events. The business started two generations ago and has remained in the family, with grandson Andrew Jacobs leading the effort to create the eCommerce site. Jam Paper first went online in 2004 and the site traffic is growing steadily.
“Our initial site search was rudimentary,” Jacobs said. “But since we’ve started online we’ve been constantly working on improving.”
One of the challenges for JamPaper.com was to help their users find the exact product they wanted among the enormous number of items and pages. Envelopes, for example, are one of their most common searches, but envelopes can come in 50 colors and 50 sizes – with many small variations for each. Since they improved their site search and navigation, Jam Paper has made the following improvements so users can more easily find and purchase the exact product(s) they want:
- Made site search results more relevant and incorporated sales data into search results tuning so the most popular items come up higher in results.
- Added synonym suggestions to improve the results on search terms that previously turned up with poor results.
- Incorporated Rich Auto Complete to auto-populate suggestions based on popular search terms and take users directly to the product page.
- Analyzed and restructured data internally to improve search results.
- Added merchandising banners to search results pages.
- Used A/B testing to identify additional improvements that will increase conversions.
By analyzing their search data on an ongoing basis, Jam Paper continuously improves their online user experience. The impact on online sales is “crawling upwards and keeps getting better,” Jacobs said.
At IRCE in Chicago June 4 and 5, Andrew Jacobs will be at the SLI Theater to share the tips and tricks he’s learned for improving Jam Paper’s eCommerce site search, navigation and SEO. Stop by Booth #501 to meet him or to get a free site critique from the SLI Systems team.