A couple of people in the SLI team spotted this thread in a web analytics forum: Question about Internal site Search. I was proud to see three different customers of ours responding (with no prompting on our end), praising our service and level of responsiveness.
We put in a lot of effort to be as responsive as we can to our customers. This gets more difficult as we get more customers. The systems we have put in place combined with the hard work of our ever growing staff have ensured that we can keep this up. Seeing feedback like this confirms to me that it is all worthwhile and I would like to take this opportunity to publicly thank everyone at SLI for their wonderful work to make this happen.