Great site navigation helps visitors avoid wrong turns and dead ends, but poorly designed navigation has the opposite effect: Shoppers lose their way and their patience, causing them to abandon the path to purchase before the journey even begins.
As an e-commerce retailer, you don’t want your visitors to fall into even a second of frustration, or they could be lost. A staggering 88% of online consumers are less likely to return to a site after a bad experience (Econsultancy).
One challenge of creating intuitive site navigation is accounting for different shoppers’ preferences. Some visitors are familiar with your site and others are new. Some will start at your home page, while others enter your site through a product page or landing page. Certain users always start at the search box, while others strictly navigate or use a mix of search and navigation. No matter the path, all visitors want you to bring them to the exact products or information they are looking for as quickly as possible.
The design of great site navigation is both an art and a science. After more than 14 years of helping the world’s leading e-commerce retailers turn shoppers into buyers, experts at SLI Systems have gathered an array of best practices to speed the path to purchase for shoppers in every industry, which we share in our “Big Book” series.
Our newest release of “The Big Book of Navigation Tips” includes more than 50 site navigation tips to help you lead your shoppers straight to their desired destinations.
Topics include best practices for:
- Overall site design
- Integration with ratings and reviews
- Refinement display
- Smartphones and tablets
Download your copy today and stay tuned to this blog for more articles about site navigation in e-commerce.