Customer Success/normal
Corporate Site
Customer Awards
https://www.sli-systems.com/why-choose-sli/customer-awardsCustomer Awards Retail TouchPoints Award: Everlast (Client) Customer Engagement Award (Silver Winner) Retail TouchPoints Award: DressBarn (Client) Customer Engagement Award Retail TouchPoints Award: Wine Enthusiast (Client) Retail Innovator Award 2015 Stars…
Customer Experience Scorecard
https://www.sli-systems.com/customer-experience-scorecardGet Your E-commerce Customer Experience Scorecard The pressure is on to turn more shoppers into buyers. Yet, most businesses are leaking online sales in at least 7 critical elements of their customer experience. Want to find your leaks? The Customer…
E-commerce Customer Experience Draft
https://www.sli-systems.com/e-commerce-customer-experience-draftGet Your E-commerce Customer Experience Scorecard Businesses don’t thrive on shoppers. They thrive on buyers. Understand how your site could convert more shoppers into buyers with this Customer Experience Scorecard. The complete scorecard grades your e-commerce site…
Blog
Customer Success: Natural Wellbeing
https://www.sli-systems.com/blog/customer-success-natural-wellbeing.htmlNatural Wellbeing is a site rich with reports, reviews and expert advice about the holistic and natural wellness products they offer. Such quality content can really help move shoppers through purchase decisions – especially for a natural health products site, where first-time…
The customer is in control
https://www.sli-systems.com/blog/the-customer-is-in-control.htmlI came across this interesting research by Lauren Freedman of the e-tailing Group: The Customer is in Control (note: you do need to sign up to access this but it is free). This poll of 1300 consumers contains lots of useful information for retailers. The most relevant for…
Winning Businesses Embrace Customer Success Management Model
https://www.sli-systems.com/blog/winning-businesses-embrace-customer-success-management-model.htmlThe customer is key — particularly in today’s social commerce environment. Faced with tough economic conditions, increased competition, and more informed and demanding customers, businesses must provide a superior customer experience. According to a…
eCommerce Podcasts
Tammie McKenzie from Cruiser Customizing
http://www.ecommercepodcast.com/2009/05/tammy-mckenzie-from-cruiser-customizing.htmlShaun Ryan, CEO of SLI Systems talks to Tammie McKenzie from Cruiser Customizing (http://www.cruisercustomizing.com/) Transcript: Tammie McKenzie from Cruiser Customizing Length 22 mins and 04 secs.
Tammie McKenzie from Cruiser Customizing - Podcast Transcript
http://www.ecommercepodcast.com/podcast-transcript-tammie-mckenzie-from-cruiser-customizing…motorcycle customizers from a metric perspective in the country and he is constantly doing tips of the week. He's constantly doing new product installs. [4:17] We associate all of this content that we're creating with the products so that people can click, read,…
Jamin Arvig from WaterFilters.net
http://www.ecommercepodcast.com/2011/09/jamin-arvig-from-waterfilters-net.html…products, but providing an ongoing, personalized service to their customers to keep them coming back to the website. He explains how good customer service is key to retaining their current customers as well as acquiring new customers through …
