Customer Service
Corporate Site
SLI Launches Learning Recommendations Service to Deliver Highly Relevant Product Suggestions and Boost Online Sales
https://www.sli-systems.com/sli-launches-learning-recommendations-service-deliver-highly-relevant…The Learning Recommendations service presents products known to be likely purchases based on the specifics of the shopper’s situation at that point in the shopping trip. These results are powered by SLI’s patented learning engine, which aggregates customer…
SLI Systems Promotes Christopher Riland to Vice President, Customer Success
https://www.sli-systems.com/sli-systems-promotes-christopher-riland-vice-president-customer-success…to build our customer success group into a world-class organization.” Before joining SLI, Riland served as director of customer service at Actiance (formerly FaceTime Communications), where he managed all aspects of customer service and…
Expert E-commerce Services
https://www.sli-systems.com/technology/services…E-commerce Services E-commerce Support Expertise At Your Service You can count on us to help you transform your shopper experience. Get free expert recommendations for your site Analyze Dedicated To Your Success Your goals are our goals. Our experienced e…
Blog
Another Reason for Good Site Search: Customer Service
https://www.sli-systems.com/blog/another-reason-for-good-site-search-customer-service.htmlIt’s nothing new that good customer service is key to customer loyalty, referrals, and greater revenue. A recent survey conducted by Echo Research shows that a majority of consumers believe that most companies are talking the talk but not necessarily…
Don’t Leave Money on the Table, Part 2: Enhancements that Forge Stronger Customer Connections
https://www.sli-systems.com/blog/dont-leave-money-on-the-table-part-2-enhancements-that-forge-stronger-customer-connections.html…experience at online retailing sites. To continue the discussion, below are some simple website enhancements that can help your customers find information they need more easily, and will likely lead to more valuable interactions. Prominently display the customer…
Interview with Aaron Magness from Zappos
https://www.sli-systems.com/blog/interview-with-aaron-magness-from-zappos.html…with Aaron Magness, the Business Development Manager from Zappos. Aaron talks about the approach Zappos takes to customer service and it particularly resonated with me. One of the ways that Zappos ensures that every employee is focused on customer
eCommerce Podcasts
Matt Konkle from FifthGear
http://www.ecommercepodcast.com/2011/07/matt-konkle-from-fifthgear.html…a single-source provider for order fulfillment services, contact center services, e-commerce management, and internet marketing. Matt discusses what retailers are doing in this economic climate and how internationalization and customer service …
Jamin Arvig from WaterFilters.net
http://www.ecommercepodcast.com/2011/09/jamin-arvig-from-waterfilters-net.html…filter products, but providing an ongoing, personalized service to their customers to keep them coming back to the website. He explains how good customer service is key to retaining their current customers as well as acquiring new
Richard Sexton of Carolina Rustica
http://www.ecommercepodcast.com/2008/04/episode-3-carolina-rustica.html…trip to Tibet started his retail business through to their recent relocation into a larger retail store. Richard explains how Carolina Rustica uses their physical store to improved customer service and increased online sales. Length 25 mins 16 secs.…
